Last updated: [2024/06/11]

Introduction

At "Manzil", we respect your privacy and understand its importance. This policy outlines how we collect, use, share, and maintain your personal data when you use our app and services, and it explains your rights and how to contact us for any inquiries.

1. What data do we collect?

We collect data in several ways:

- Personal data: name, contact information (email, mobile number), identity documents (if needed), and payment details.

- Usage data: information about how you use the app, such as the pages you visit, the features you use, and session durations.

- Device data: device type, operating system, unique device identifiers, IP address, and mobile network information.

- Location data: If enabled, we collect precise location data to improve services and provide location-based features.

- Log data: crash reports, performance analytics, and application diagnostic information.

2. How do we use your data?

We use the data we collect to:

- Provide and improve our services and maintain them.

- Personalize the user experience and deliver relevant content.

- Process transactions such as bookings and payments.

- Communicate with you about updates and offers.

- Ensure the security and integrity of the application.

- Comply with legal requirements and resolve disputes.

3. Data sharing and disclosure.

We may share your personal data with:

- Service providers: third parties that assist us in developing the application, processing payments, providing customer support, and analyzing data.

- Business partners: if we need it for promotional activities or joint services.

- Legal authorities: if requested by legal authorities or if there is a legal request.

- Business transactions: if a merger, acquisition, or sale of assets occurs.

4. Data security:

We use advanced security standards to protect your data. While we strive to secure it, any method of data transmission over the internet or storage is not 100% guaranteed.

5. Data retention:

We retain your personal data for as long as necessary to provide our services or comply with legal requirements. Data that we no longer need will be deleted or anonymized.

6. Your rights:

You have rights such as:

- Access: view your personal data.

- Correction: correct any errors in your data.

- Deletion: request the deletion of your data, per our retention policy.

- Objection: object to the processing of your data for specific purposes.

- Portability: request a copy of your data in a readable format.

7. Cookies and tracking technologies:

"Manzil" uses cookies and similar technologies to track your activity and improve your experience. You can disable cookies from your browser settings, but this may affect some features of the application.

8. External links and services:

Our application may contain links to external sites and services. We are not responsible for the privacy practices of these parties.

9. Children's privacy:

"Manzil" is not directed to children under 18, nor do we knowingly collect their data. If we discover that we have collected data from a child without parental consent, we will delete it immediately.

10. Changes to the policy:

We may update the privacy policy periodically, and we will notify you as one of the users about any significant changes through the app or email.

11. Contact us:

If you have any questions or inquiries about this policy, please contact us at:

Email: support@manzil.com  

WhatsApp: 0553257039 

Address: Prince Turki bin Abdulaziz Al-Awwal Road, Al-Raid District, Riyadh, 12354.

12. Compliance with Apple's terms.

"Manzil" is committed to all privacy terms of the App Store, including:

- Providing clear and comprehensive details about data collection.

- Options for users to manage their data and unsubscribe features.

- Transparency regarding data sharing with third parties.

- Displaying a direct link to the privacy policy on the app's page in the Apple Store.